Frequently Asked Questions
Everything you need to know about bringing Tala into your home.
What is the average shipping time for furniture and decor?
Standard shipping usually takes 5-7 business days. For larger furniture pieces, our white-glove delivery service may take 2-3 weeks depending on your location.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.
Are your wood products sustainably sourced?
Yes, at Tala, we prioritize the planet. All our wooden furniture is crafted from FSC-certified timber and finished with non-toxic, eco-friendly glazes.
Do you offer assembly services for large items?
Yes, we offer professional assembly for an additional fee at checkout. If you select 'White Glove Delivery,' assembly and packaging removal are included.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status through the 'Order History' section of your Tala account.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.